What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Web browser keeps loosing the SSL key

    Asked by cekeme on September 29, 2016 at 07:43 AM

    I have problems with my SSL, the key is not store in browser, so all the time it will loose it, so I have to make it again.

    key private key form encryption SSL
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    JotForm Support

    Answered by Boris on September 29, 2016 at 11:40 AM

    All forms use SSL security (HTTPS), and this is something where your browser does not need to store any keys:

    https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

    I see that your forms are also using form encryption, which is another layer of encryption over the already secure SSL submissions - is form encryption what you were referring to? Form encryption makes the secure data you are receiving through JotForm forms encrypted so that not even our own system can decrypt or work with your data.

    If you are asking about form encryption, then please note that the private key from form encryption is stored in your browser's cookies. If you clear out your cookies, either directly from the browser or by using a dedicated "cleaner app" such as CCleaner, it will also delete your private encryption key from your browser's local storage.

    After clearing out your browser cookies, or if you use a different browser or private/incognito mode of your browser, you will have to re-upload the private key in order to decrypt your submissions. The following guide contains more information about what form encryption is, and what it means:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please be sure to always keep a copy of your private encryption key in a safe place, because that is the only thing that can decrypt your encrypted submissions. In case you did not actually want to use form encryption, you can disable it on your form by going to Preferences, switching to the Advanced tab, and switching Encrypt Form Data option to NO.

    If you need any further clarifications or assistance, please let us know. Thank you.

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    Answered by cekeme on September 29, 2016 at 11:45 AM

    I need Encrypt data also with key :)

    And this is making problems, because the browser is loosing the key, if I press edit, sometimes I have to put in the key twice, before it works.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 29, 2016 at 12:12 PM

    Make sure you download the private key and save it in a folder in your drive easy to remember, other than the "Downloads" folder.

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    Answered by cekeme on September 29, 2016 at 12:20 PM

    Yes, I already have the key. But I have problems with jot form maybe browser that it wants me to upload it sometimes two times before it works. and then I edit, and then sometimes it forgets it.