What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I run out of submissions for my plan does Jotform hold further entries untill I upgrade to the next plan?

    Asked by Joseph on September 30, 2016 at 02:00 PM

    For example if I have the free plan and receive 120 submissions this month

    Do I:

    a) lose the last 20 submissions
    or
    b) does Jotform "hold" the 20 submissions untill I upgrade to a higher plan, and then once I'm upgraded I will have access to the 20 submissions.

    Thanks!

    Submissions JotForm next for
  • Profile Image
    JotForm Support

    Answered by david on September 30, 2016 at 05:17 PM

    You will be notified via email indicating that you are about the reach the limits. You will be advised to upgrade in order to prevent overlimit status. When you exceeded the limits, your forms will be disabled and new submissions will not be accepted.  You will have about a day after the account is over limit until forms are disabled.

    Forms will automatically be restored once the subscription is upgraded or after the monthly reset on the first day of the next month.