What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not possible to edit form elements

    Asked by Jessica Washington  on October 02, 2016 at 12:58 PM

    *Important* Site tech issue with form editing

    I am setting an account up for my clients, and I came to the site and clicked 'My Forms' (no registration first). When you begin building a form you can only add new elements (from the left option column), but not edit or make any changes later. It's never happened to me before, and I've used this for a while a so I reloaded the page twice, also deleted the form and started a new one, and still the same thing. Once you place an element it will not allow you to make any changes.

    I think it may be something on your end. I'm on Chrome, iMac (OXS Yosemite).

    Just wanted to notify you guys. We love your product and I would hate for a new customer to come and think it doesn't work when it's awesome. ;)

    form editing edit form
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    JotForm Support

    Answered by Mike on October 02, 2016 at 04:39 PM

    Thank you for your report.

    It seems to be working fine on OS X and Windows for me, but we will keep an eye to see if there is anything on our end.

    In theory, the issue might be also related to some blocked content, so you may try with other browsers, computers and/or internet service provider. It might be also worth trying disabling browser extensions and computer security related software for testing purposes.