What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I would like to inform you that the Private key is a key that is used to "unlock" the encryption on encrypted forms. Without the key, you will be unable to view the actual data that is submitted to the form. Please note that if you lose this key, we will not be able to restore your data.
For more information about form encryption, you can check out our guide here: Encrypted Forms and How to Use Them
If you need further assistance, please let us know.