My Jotform is not allowing me to add Text (from the list of 'basic fields')

  • CoexistShop
    Asked on October 5, 2016 at 7:39 AM

    My Jotform is not allowing me to add Text (from the list of 'basic fields'), it is loading and not showing the usual box.  

  • Kevin Support Team Lead
    Replied on October 5, 2016 at 8:48 AM

    I have checked your form and I can see you've added some text fields, here are some screenshots about what I can see on my end: 

    My Jotform is not allowing me to add Text (from the list of basic fields) Image 1 Screenshot 50

    My Jotform is not allowing me to add Text (from the list of basic fields) Image 2 Screenshot 61

    Please do note that when you add a Text field to your form and you do not change it, the field will not be displayed when the form is previewed. 

    You need to add your custom text by clicking on the Edit HTML button: 

    My Jotform is not allowing me to add Text (from the list of basic fields) Image 3 Screenshot 72

    Then once you've finished customizing your text, click on the complete button to save changes: 

    My Jotform is not allowing me to add Text (from the list of basic fields) Image 4 Screenshot 83

    Please if you still have problems with adding or editing the text field, do let us know, we will be glad to help. 

  • CoexistShop
    Replied on October 5, 2016 at 11:45 AM
    When I 'double click' a small box appears and a never ending 'please wait.
    No other details....
    ...
  • Kiran Support Team Lead
    Replied on October 5, 2016 at 1:26 PM

    I have cloned your JotForm to my account and see that the Text field is editable at my end. Please see the screencast below:

    My Jotform is not allowing me to add Text (from the list of basic fields) Image 1 Screenshot 20

    Could you try logging to a private/incognito window or a separate browser to see if the text field can be edited? You may also try force reloading the form builder by pressing Ctrl+F5 after opening the form in edit mode. Let us know how it goes.

    Let us know how it goes. We will be happy to assist you further.