What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Jotform is not allowing me to add Text (from the list of 'basic fields')

    Asked by CoexistShop on October 05, 2016 at 07:39 AM

    My Jotform is not allowing me to add Text (from the list of 'basic fields'), it is loading and not showing the usual box.  

    Page URL:
    https://eu.jotform.com/?formID=62783098117362

    JotForm add text allowing basic fields
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 05, 2016 at 08:48 AM

    I have checked your form and I can see you've added some text fields, here are some screenshots about what I can see on my end: 

    Please do note that when you add a Text field to your form and you do not change it, the field will not be displayed when the form is previewed. 

    You need to add your custom text by clicking on the Edit HTML button: 

    Then once you've finished customizing your text, click on the complete button to save changes: 

    Please if you still have problems with adding or editing the text field, do let us know, we will be glad to help. 

  • Profile Image

    Answered by CoexistShop on October 05, 2016 at 11:45 AM
    When I 'double click' a small box appears and a never ending 'please wait.
    No other details....
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 05, 2016 at 01:26 PM

    I have cloned your JotForm to my account and see that the Text field is editable at my end. Please see the screencast below:

    Could you try logging to a private/incognito window or a separate browser to see if the text field can be edited? You may also try force reloading the form builder by pressing Ctrl+F5 after opening the form in edit mode. Let us know how it goes.

    Let us know how it goes. We will be happy to assist you further.