What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Does your system REQUIRE payment before submitting?

    Asked by Daniel Rodriguez  on October 06, 2016 at 01:03 PM

    Do your forms force the user to make payment prior to completing/submitting the form? Or do the forms just allow submissions without any required payment?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 06, 2016 at 04:24 PM

    This will depend on how your form works, for example, if you're hiding the payment field with conditions then payment will not be required, if the payment field has not been set as required then the form can be submitted without payment as well. 

    It will also be different depending on the payment integration you're using, if you're using PayPal, for example, your users will be redirected to the PayPal payment page and here if they close the window the payment will not be completed, but the form will be submitted. 

    I will suggest you to set your payment field as required, to do it click on the down arrow icon and select the option "Required": 

    With PayPal there is not much that you can do to avoid your users to simply close the window without completing the payment, but you may set the form to send you an email each time this happens, here is a guide that will help you with that: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    If you have any question, please let us know.