What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving emails from my completed forms.

    Asked by mmbhof on October 06, 2016 at 07:19 PM

    Hello!

    I have used a known-good email address, and have tried filling out and submitting my form, and also sending test emails from jotform.  Nothing received. This used to work!

    Page URL:
    https://form.jotform.com/mmbhof/event-survey

    Emails receiving receiving emails JotForm hello and
  • Profile Image
    JotForm Support

    Answered by Kiran on October 06, 2016 at 10:42 PM

    I notice that your email address is in our bounce list and so the emails sent to this address are not being delivered. I have now removed it from the bounce list and should be working fine now.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist.