What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not able to setup Notification email.

    Asked by blighty1 on October 09, 2016 at 02:53 AM

    tried it several times. Did not work. Very frustrated.

    This is a re-post of a comment on Setting up Email Notifications

  • Profile Image
    JotForm Support

    Answered by jonathan on October 09, 2016 at 03:00 AM


    Please provide us more details about the difficulty you were having. Were you not able to setup the form Notification E-mail? 

    Can you tell us if there was any error message visible while you were setting up?

    We can provide you with the appropriate response and suggestions once we have a better understanding of the problem.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by Vinita01 on October 09, 2016 at 04:06 PM

    Hi, I'm having a similar problem.  Edits to my notification and autoresponder email are not saving.  I tried to delete them and create new ones.  The default emails are being sent instead of the edited versions.  Thanks for you help! 



  • Profile Image
    JotForm Support

    Answered by BDAVID on October 09, 2016 at 05:10 PM

    @Vinita01, your concern will be addressed on the following thread: https://www.jotform.com/answers/955506 

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    Answered by blighty1 on October 10, 2016 at 12:44 AM
    Windows 10 set your email to blacklist status on a recent update. I have reset to whitelist status & test emails are now working. I suggest that you include this as a simple “try this first” action in your FAQ in addition to the obscure & rather arcane current help notes. =D

    George Grant
    Licensed Massage Therapist
    2432 Main Street, #F, Longmont, CO 80501
    E-Mail: G2grantcmt@centurylink.net.
    Phone: (303) 775-5715
    Web Site: http://www.ggrantmassage.com
    Facebook: www.facebook.com/ggrant.massage
    Save a tree and help me be green! Please
    consider our environment before printing email messages.

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    JotForm Support

    Answered by Chriistian on October 10, 2016 at 01:13 AM

    Thank you for the suggestions, and I am glad to know that the emails are now working fine. If you encounter any further issues or need further assistance, feel free to contact us again. Regards.