What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not showing more than 6 months

    Asked by carsontate on October 10, 2016 at 10:06 AM

    Hi!  I'm looking for submission results that are probably 10-12 months old, but when I search it isn't pulling data from more than 6 months or so.  The CSV exports have failed - is there another way to access archived records?  Thank you!

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    JotForm Support

    Answered by Kiran on October 10, 2016 at 10:26 AM

    Since your account was upgraded after introducing the total storage limit of 500 submissions on free accounts, the submissions are not being displayed in your account. However, I have now restored the submissions for your account. It should be displaying all the submissions in your account. Please check and let us know if you need any further assistance. We will be happy to assist.