What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form not allowing submissions?

    Asked by GTAUSTIN on October 11, 2016 at 09:38 PM

    I check all that I know to check.


    Why is my form not allowing people to submit forms?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by seth on October 12, 2016 at 02:23 AM

    I am working on this issue, I will turn back as soon as possible.

    In the mean time you could try making my products area as required and test the form again.

    Thank you.

    Please let us know the result.

  • Profile Image
    JotForm Support

    Answered by seth on October 12, 2016 at 06:37 AM

    Ok here is the issue:

    You have selected my products as required in its properties:

    So if this is required, the submitter must enter credit card details. Please enable it to test your form. I have cloned and tested and could submit your form. 

    Also you need to have a require/unrequire condition to be applied to my products section when the user selects to pay online.

    I hope this helps. If you have further questions please feel free to ask.