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  • Profile Image

    Random code/ reference code on the confirmation email is not being added.

    Asked by IC_Hong_Kong on October 12, 2016 at 03:18 AM
    I have one more question, I am trying to add a random code/ reference code on the confirmation email. But, the code didn't generate automatically after I filled in the form(please refer to the below image).
    [cid:image001.png@01D22475.DA6659C0]Please help with it.
    Best regards,
    Nicole
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 12, 2016 at 03:35 AM

    Hello IC_Hong_Kong,

    We are unable to see the screenshot you have shared. 

    I did check your last edited form "Faculty, Students, Staff - Graduation Ceremony 2016 Online Registration Form" but did not find any field / widget to generate random code in your form. I would suggest you to please add "Random Value Generator" or "Unique ID" widget in your form and that should solve your problem.

    Do try it out and get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Nicole  on October 12, 2016 at 05:31 AM

    Dear Jotform,

    Thanks for your reply.

    Although I added “Unique ID”, the Ref ID below the QR Code image still doesn't appear on the confirmation email.

    Form:

    https://form.jotform.me/IC_Hong_Kong/faculty-students-staff---graduation

    Confirmation email:

    Best regards,

     

    Nicole

  • Profile Image

    Answered by IC_Hong_Kong on October 12, 2016 at 05:44 AM
    Dear Jotform,
    Thanks for your reply.
    Although I added “Unique ID”, the Ref ID still doesn't appear on the confirmation email.
    Form:
    https://form.jotform.me/IC_Hong_Kong/faculty-students-staff---graduation
    Confirmation email:
    Please refer to the attachment.
    Best regards,
    Nicole
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 12, 2016 at 07:23 AM

    I see that you added a label to your Notifier email, but I don't see where the value comes from?

    As my colleague suggested you can use Random Value Widget and it's value for your Ref ID:

    And then place that fields name for your Ref ID:

    It will look like this in your email:

    Hope it helps. Do let us know if you need any assistance.

    Thank you!