- ddunlavyAsked on October 12, 2016 at 08:14 AM
This is now the THIRD TIME I have reached out on the same issue with absolutely NO FOLLOW-UP!!! I would like someone to help us - we have lost a majority of our form submissions and it's crucial that we get this data back immediately. We are paying for a service and there has been absolutely NO service to our issue - this is very frustrating.
See our submissions missing in the image - we had submissions entered in all of these forms (now showing zero) and others that seem to be missing a majority of the submissions. WHERE DID THEY GO?!
I have included an image below and a link to our form - I'm hopeful to hear back today with a solution.
Thank you,Page URL:
- ddunlavyAnswered on October 12, 2016 at 08:31 AM
- JotForm SupportowenAnswered on October 12, 2016 at 09:07 AM
You seem to have posted a duplicate. Your issue has been solved by our support team and it will be answered here:
Please check this page.
If you need any further assistance please contact us.
- ddunlavyAnswered on October 12, 2016 at 09:14 AM
Our issue has NOT been solved - I would like someone to actually solve my issue. If you would look at the form you provided (https://www.jotform.com/answers/956566) for my so-called "answers", you will see that I responded to the "solution" presented. We are MISSING submissions - THOUSANDS of them.
Please help and solve the problem presented in both of my posts. I provided a "duplicate" post because it seemed my original post didn't explain the issue well enough.
As you can tell, I'm becoming very frustrated. We pay for a service that is not providing us service or functioning as it markets itself. Please help - we love JotForm, but are struggling to appreciate the customer service you all claim to provide.
- JotForm SupportowenAnswered on October 12, 2016 at 09:18 AM
Please accept our apology on this. My friend Rose from our Support Team is currently typing your answer to the thread I addressed. I really appreciate your patience on this and I am sorry that you had to deal with this issue.
Your response has just been delivered. Thank you so much for contacting us.