What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have lost our submissions and it's been 2 days with no response from JotForm - hello?!

    Asked by ddunlavy on October 12, 2016 at 08:14 AM

    This is now the THIRD TIME I have reached out on the same issue with absolutely NO FOLLOW-UP!!! I would like someone to help us - we have lost a majority of our form submissions and it's crucial that we get this data back immediately. We are paying for a service and there has been absolutely NO service to our issue - this is very frustrating.

    See our submissions missing in the image - we had submissions entered in all of these forms (now showing zero) and others that seem to be missing a majority of the submissions. WHERE DID THEY GO?!

    I have included an image below and a link to our form - I'm hopeful to hear back today with a solution.

    Thank you,

    Page URL:

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    Answered by ddunlavy on October 12, 2016 at 08:31 AM
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    JotForm Support

    Answered by owen on October 12, 2016 at 09:07 AM


    You seem to have posted a duplicate. Your issue has been solved by our support team and it will be answered here:


    Please check this page.

    If you need any further assistance please contact us. 

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    Answered by ddunlavy on October 12, 2016 at 09:14 AM

    Our issue has NOT been solved - I would like someone to actually solve my issue. If you would look at the form you provided (https://www.jotform.com/answers/956566for my so-called "answers", you will see that I responded to the "solution" presented. We are MISSING submissions - THOUSANDS of them.

    Please help and solve the problem presented in both of my posts. I provided a "duplicate" post because it seemed my original post didn't explain the issue well enough.

    As you can tell, I'm becoming very frustrated. We pay for a service that is not providing us service or functioning as it markets itself. Please help - we love JotForm, but are struggling to appreciate the customer service you all claim to provide.

    Thank you.


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    JotForm Support

    Answered by owen on October 12, 2016 at 09:18 AM

    Please accept our apology on this. My friend Rose from our Support Team is currently typing your answer to the thread I addressed. I really appreciate your patience on this and I am sorry that you had to deal with this issue. 

    Your response has just been delivered. Thank you so much for contacting us.