We have lost our submissions and it's been 2 days with no response from JotForm - hello?!

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    ddunlavy
    Asked on October 12, 2016 at 08:14 AM

    This is now the THIRD TIME I have reached out on the same issue with absolutely NO FOLLOW-UP!!! I would like someone to help us - we have lost a majority of our form submissions and it's crucial that we get this data back immediately. We are paying for a service and there has been absolutely NO service to our issue - this is very frustrating.

    See our submissions missing in the image - we had submissions entered in all of these forms (now showing zero) and others that seem to be missing a majority of the submissions. WHERE DID THEY GO?!

    I have included an image below and a link to our form - I'm hopeful to hear back today with a solution.

    Thank you,

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    ddunlavy
    Answered on October 12, 2016 at 08:31 AM
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    owen
    Answered on October 12, 2016 at 09:07 AM

    Hi, 

    You seem to have posted a duplicate. Your issue has been solved by our support team and it will be answered here:

    https://www.jotform.com/answers/956566

    Please check this page.

    If you need any further assistance please contact us. 

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    ddunlavy
    Answered on October 12, 2016 at 09:14 AM

    Our issue has NOT been solved - I would like someone to actually solve my issue. If you would look at the form you provided (https://www.jotform.com/answers/956566for my so-called "answers", you will see that I responded to the "solution" presented. We are MISSING submissions - THOUSANDS of them.

    Please help and solve the problem presented in both of my posts. I provided a "duplicate" post because it seemed my original post didn't explain the issue well enough.

    As you can tell, I'm becoming very frustrated. We pay for a service that is not providing us service or functioning as it markets itself. Please help - we love JotForm, but are struggling to appreciate the customer service you all claim to provide.

    Thank you.

     

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    owen
    Answered on October 12, 2016 at 09:18 AM

    Please accept our apology on this. My friend Rose from our Support Team is currently typing your answer to the thread I addressed. I really appreciate your patience on this and I am sorry that you had to deal with this issue. 

    Your response has just been delivered. Thank you so much for contacting us.