What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-user is unable to receive notifications on mobile applicaiton.

    Asked by ENVIAMEX on October 13, 2016 at 02:53 AM

    hi, please help me, the notifications in app on sub-user , not received, and fail the app.

    please help to solve this fail, i interested in pay other plan , but need solve this, i want notifications in app on my sub-users.

    hope your answer :)

    Page URL:

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    JotForm Support

    Answered by olivia on October 13, 2016 at 07:20 AM

    If you don't add sub-users' email to "Recipient Emails" part on Notification Setting, your sub-users cannot get submission notifications. 

    However, when I checked your form Notification Setting, sub-user email address has already added to Recipient Emails. Furthermore, I checked your email history and your sub-user received only last two notifications but did not receive notifications earlier than these. 

    Could you please provide us some more details? Didn't you get Notification Email on only JotForm Mobile Application or both your email inbox and mobile application?

    Waiting for your return.



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    Answered by ENVIAMEX on October 13, 2016 at 05:15 PM

    hi, only not received alerts or notifications in mobile app, the e-mail its ok :)

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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 10:22 PM

    Thank you for the clarification. I see that your sub-user is receiving the emails successfully, but they do not get notified on their Jotform app when there is a new submission. May I ask what mobile device are they using to view the app? Please ask your sub-user to uninstall the jotform app and then install it again to make sure they are using the updated version.

    If the issue still persists, please let us know.