Not receiving submission emails after form is submitted.

  • Profile Image
    Asked on October 13, 2016 at 03:16 AM

    hi there , just wondering how do I get my forms sent back to my email account.

    I have people filling in the forms and they have sent it back to my account - but it hasn't been recieved in my email account ?

    if you could please help me that would be great.

    Thank you 

  • Profile Image
    Answered on October 13, 2016 at 07:24 AM


    Upon checking your account, I found that your email address ended up in our bounce list for following reasons:

    Result: is IN
     the bounce list
    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    That is the reason why the submission emails were not being received.
    I have now removed your email address form our bounce list and it should work fine now. I would suggest you to please test your  form again and get back to us if the issue persists.

    Thank you!