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  • Profile Image

    Not receiving submission emails after form is submitted.

    Asked by taleicreations on October 13, 2016 at 03:16 AM

    hi there , just wondering how do I get my forms sent back to my email account.

    I have people filling in the forms and they have sent it back to my account - but it hasn't been recieved in my email account ?

    if you could please help me that would be great.

    Thank you 

    Page URL:
    http://form.jotform.co/form/51171111947853

    email sent how to get
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 13, 2016 at 07:24 AM

    Hello,

    Upon checking your account, I found that your email address ended up in our bounce list for following reasons:

    Result:
    taleicreations@hotmail.com is IN
     the bounce list
    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    That is the reason why the submission emails were not being received.
    I have now removed your email address form our bounce list and it should work fine now. I would suggest you to please test your  form again and get back to us if the issue persists.

    Thank you!