- taleicreationsAsked on October 13, 2016 at 03:16 AM
hi there , just wondering how do I get my forms sent back to my email account.
I have people filling in the forms and they have sent it back to my account - but it hasn't been recieved in my email account ?
if you could please help me that would be great.
- JotForm Supportashwin_dAnswered on October 13, 2016 at 07:24 AM
Upon checking your account, I found that your email address ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : 554 5.7.0 [internal] sending account is NOT active
That is the reason why the submission emails were not being received.
I have now removed your email address form our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.