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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Where do I specify my PayPal account when setting up the PayPal donation form?

    Asked by jjmatley on October 13, 2016 at 05:43 PM

    I'm attempting to use (test actually) the PayPal donation form. When I submit the form I see the following error:

    Invalid PayPal account used. Please contact the site owner.


    In your site, where exactly am I suppose to specify the PayPal account this form is used with?

    Having researched on your site and learned of the form Wizard, I did not see that setup Wizard for my form when I started. I chose a form template to start with. Is there a way to edit the PayPal settings now that my form is nearly complete?

    For additional info, the reason I am testing your form is specifically to have another field for "Purpose" which allows the donor to specify where they want their money to go. Our organization is a parent organization of other, smaller organizations. We'd like to track where the money should go if possible, if the donor has a preference.

    Thank you for your assistance.



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    JotForm Support

    Answered by liyam on October 13, 2016 at 10:54 PM


    I checked your Paypal settings and did not find any account in it. For such reason that you are receiving the error prompt.

    To fix this, you will need to edit your form, select the donation (payment) field and click the wizard icon

    A window will appear and you can add your PayPal account in the field provided


    If you have questions, please let us know.