What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have details on my submissions disappeared?

    Asked by REPbillet on October 14, 2016 at 05:19 AM

    Hi!

    Yesterday I checked on my jotform and everything worked perfectly: I could see names, email address etc. on every submitter.

    Today the details have disappeared, and I can only see at what time people have submitted.

    Can you help me with that?

    Page URL:
    https://form.jotformeu.com/62762902468362

    Screenshot
    Submissions details my submissions JotForm checked and email
  • Profile Image
    JotForm Support

    Answered by seth on October 14, 2016 at 08:37 AM

    Hello.

    I have checked your account. I see that you are a sub user. Your admin account has transferred your form data into EU servers. You need to transfer your data to Europe. This could be done in profile settings or follow this link:

    After transferring your data into EU servers if your problem continues, please contact us again.

    Regards.