Why have details on my submissions disappeared?

  • REPbillet
    Asked on October 14, 2016 at 5:19 AM

    Hi!

    Yesterday I checked on my jotform and everything worked perfectly: I could see names, email address etc. on every submitter.

    Today the details have disappeared, and I can only see at what time people have submitted.

    Can you help me with that?

    Jotform Thread 960840 Screenshot
  • seth
    Replied on October 14, 2016 at 8:37 AM

    Hello.

    I have checked your account. I see that you are a sub user. Your admin account has transferred your form data into EU servers. You need to transfer your data to Europe. This could be done in profile settings or follow this link:

    Why have details on my submissions disappeared? Image 1 Screenshot 20

    After transferring your data into EU servers if your problem continues, please contact us again.

    Regards.