Forms not notifying all parties

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    doulapgh
    Asked on October 14, 2016 at 11:24 AM

    I have two forms that do not seem to be functioning properly.  I have conditions set up on each form to notify 1) the person's name selected in a dropdown menu and 2) the director of the organization.  The director should be receiving an email for every submission, but she is no longer receiving ANY.  She has checked her spam folder and the emails are not going in there either.  Help!

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    david
    Answered on October 14, 2016 at 12:28 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues