What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I WAS OVERCHARGED!

    Asked by shankletrainers on October 14, 2016 at 11:58 PM

    i seemed to have been charged for an entire years subscription when i only wanted a month, i cant afford to pay for a year and im very angry right now, if i could receive some clarification that would be great thanks!

    thanks and receive Entire
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    JotForm Support

    Answered by liyam on October 15, 2016 at 03:52 AM

    Hello,

    It seems that you have selected the yearly option for the subscription. I have moved your subscription to be monthly and refunded you the appropriate amount, charging only enough for the monthly subscription.

    Please give it at least around 3-5 business days for the refunded amount to be credited back to you.

    If you have other questions, please let us know.

    Thanks.