What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form disappears on mobile devices when an input field is tapped.

    Asked by hsfsf on October 16, 2016 at 06:29 AM
    What if we give it a shot to solve first the most inconvenient issue, which is that the form disappears when you tap on any text input field.
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 16, 2016 at 08:54 AM

    I was able to see what you mean when I load your website and load your form through the "Request Quote" button. 

    As for the solution, please try to add the codes below to your website's code and see if it helps.

    <style>

         @media only screen and (max-width: 40em){

              .jt-feedback.u-responsive-lightbox.ui-draggable{

                  margin-top:30px !important;

                  top:0px !important;

                  position:fixed !important;

              }

         }

    </style>

     

  • Profile Image

    Answered by hsfsf on October 16, 2016 at 04:19 PM

    @Mike_G

     

    It Worked! Thank you, you were the only one able to actually help fixing it. Kudos! 

     

    Maybe you can give it a try with the CSS needed to make that same "Feedback button" from display properly...?

     

    Thanks again!

  • Profile Image
    JotForm Support

    Answered by John_Benson on October 17, 2016 at 02:28 AM

    Glad to hear that it is now working. On behalf of Mike_G, you're welcome.

    In regards to your Feedback button issue, are you referring to another website or form? On this thread, you provided 2 websites. We might need to create a separate thread for your other issue.

    We'll wait for your response. Thank you.