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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working.

    Asked by CelesteInTex on October 16, 2016 at 02:20 PM

    Hi!

    I'm trying to troubleshoot why my form is behaving badly.

    Here's the form: http://trustingyouareloved.com/free-download-form/

    On Submit, it's supposed to go to this page: http://trustingyouareloved.com/free-audio-downloads/

    I went to the Forum looking for answers. Some of the links get redirected to My Forms, rather than the post in the forum.

    Like this one: https://www.google.com/url?q=https://www.jotform.com/answers/938182-Form-will-not-submit&sa=U&ved=0ahUKEwj3wP3w9d_PAhUd8YMKHf4tBw0QFggMMAM&client=internal-uds-cse&usg=AFQjCNGxSeZfAzg8zqP0XvUchnoIa48Pew

    Also,

    I'd love to get rid of the border on the form page and can't figure out how to do that.

    So, three things:

    1. Behavior of the Submit button

    2. Forum link redirection weirdness

    3. Remove border on form

    Thanks for your help!!

    Celeste

     

    Page URL:
    http://trustingyouareloved.com/free-download-form/

    and My Forms JotForm POST love
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 17, 2016 at 01:55 AM

    To avoid any confusion I have moved your question about the border on the form page into a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/96252.

    About the link redirection, please note that the thread that you were trying to open is a Private thread. This means only the owner of the form and the support team can view that thread. That is why you get redirected to My Forms when you try to open it.

    Regarding your question on the submit button, there might be some script on your page that is conflicting with the form. Can you please try using the iFrame embed code to embed the form to your page? Here's our guide on Getting the form iFrame code.

    If the issue still persists, please let us know.
    Regards.

  • Profile Image

    Answered by CelesteInTex on October 17, 2016 at 02:56 PM

    You guys are THE BEST!! Embedding the iFrame code works beautifully.

    Thank you SO much!

    Celeste