What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to remove the Paypal Tax option in the payment form

    Asked by Activatenglish on October 16, 2016 at 03:42 PM

    Hello,

     

    I am trying to integrate paypal into a form but not charge tax.  I have fiddled with the tax button several times and tax is always showing up and charging my client.  Can you help me remove this charge?

    integrate PayPal tax
  • Profile Image
    JotForm Support

    Answered by owen on October 17, 2016 at 02:03 AM

    Hi,

    I guess your issue with taxes is related to PayPal. Please make sure you disable the Sales Tax option on your PayPal account too, not only on JotForm. Because when I submit your form the checkout page shows the exact same amount with the amount on your form. Please check it and see if the issue still persists. 

    If you need any further assistance please contact us again. 

  • Profile Image

    Answered by Activatenglish on October 17, 2016 at 02:44 AM
    It's is disabled on PayPal as I use it on another page with no issue. The problem persists with kitchen. Can you check again as I will not be able to use jot form if we can't figure it out?
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by owen on October 17, 2016 at 04:31 AM

    Hi,

    Is this the form that you refer to?

    https://www.jotform.com/62747690639167

    If so, I checked your PayPal integration settings in this form and everything seems to be in order regarding the taxing matters. I suggest you to check your PayPal taxing settings carefully since it should be the cause of your issue. 

     

  • Profile Image

    Answered by Activatenglish on October 17, 2016 at 08:44 AM
    Uses, everything looks in order but it still charges a tax on checkout. I have the same PayPal account integrated on my website and there is no sales tax problem. However on jot form, in the form you pointed out, even though I select zero tax and exempt all my products it still charged tax on check out. Can you see if there is something malfunctioning?
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on October 17, 2016 at 10:01 AM

    The Tax option is actually enabled on your form https://www.jotform.com/62747690639167

     

    to fix the issue, set the Tax location option to None.

    it should then look like this.

     

    Let us know if this still did not fixed it for you.

    Thanks.

  • Profile Image

    Answered by Activatenglish on October 17, 2016 at 10:44 AM
    I know I added that to see the tax, whether enabled or not it was adding tax. The tax should be zero % but is still adding tax.
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on October 17, 2016 at 12:30 PM

    Hi,

    I tested your form directly and made a submission, so far I was not able to get any tax on the checkout page. Here's a screencast on how I filled out your form:

     

    Here's the screenshot of the checkout page:

     

    I also cloned your form and tested it on my personal account, I was not able to replicate the problem. Could you please try clearing your browser's cache and/or use a different browser to see if the problem persist there?

    If you can provide us a screenshot of the tax being added, that will help, it might be more related to Paypal that JotForm.

    We'll wait for your response.