Why was my subscription cancelled?

  • Profile Image
    scuchu
    Asked on October 17, 2016 at 10:50 AM

    I received the following email:

     

    This email is to confirm the cancellation of your subscription for JotForm

    The following reason was given:
    No reason available, canceled by the vendor of this product.

    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    If you did not intend to have this subscription cancelled, please contact support@bluesnap.com.

    Reference number     :54405598

    Regards,
    The BlueSnap Team

     

    The page that used to have the form is:

    http://www.brentwoodplastics.com/order

    Obviously, since you cancelled the subscription I had to remove the form.

    I emailed a week ago to find out why the subscription was cancelled and how to reinstate it.

    Why was the subscription cancelled and how can I restart it?

    Apparently, if I make this a public ticket I will get a quick response, according to this form.

  • Profile Image
    Welvin
    Answered on October 17, 2016 at 12:34 PM

    I also cannot find a reason for the cancellation but most probably an issue with your card on file. You've posted the below thread 5 days ago and my colleague gave you a link to re-upgrade  to the Premium Yearly plan. Please check and use the given link.

    https://www.jotform.com/answers/957530