What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why was my subscription cancelled?

    Asked by scuchu on October 17, 2016 at 10:50 AM

    I received the following email:


    This email is to confirm the cancellation of your subscription for JotForm

    The following reason was given:
    No reason available, canceled by the vendor of this product.

    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    If you did not intend to have this subscription cancelled, please contact support@bluesnap.com.

    Reference number     :54405598

    The BlueSnap Team


    The page that used to have the form is:


    Obviously, since you cancelled the subscription I had to remove the form.

    I emailed a week ago to find out why the subscription was cancelled and how to reinstate it.

    Why was the subscription cancelled and how can I restart it?

    Apparently, if I make this a public ticket I will get a quick response, according to this form.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 17, 2016 at 12:34 PM

    I also cannot find a reason for the cancellation but most probably an issue with your card on file. You've posted the below thread 5 days ago and my colleague gave you a link to re-upgrade  to the Premium Yearly plan. Please check and use the given link.