How to downgrade my account?

  • Profile Image
    livebuild
    Asked on October 18, 2016 at 04:53 AM

    Dear,

     

    I tried to downgrade my subscription but I have some problems with it. Can you help me out? Thanks.

    Best, Tim van Groenewoud

  • Profile Image
    Nik_C
    Answered on October 18, 2016 at 05:20 AM

    To downgrade your plan, please follow:

    1. Log in to your JotForm account and go to Billing,

    2. Click on Downgrade:

    But, please be mindful that your current plan ends on 10th of April 2017.

     

    If you have further questions please let us know.

    Thank you!

  • Profile Image
    livebuild
    Answered on October 18, 2016 at 07:44 AM
    I tried, but the site gave an error and suggested to email.
    *LIVE|BUILD* | *T* +30 23 02 74 1 |* E* administratie@livebuild.org |
    www.livebuild.org |
    2016-10-18 11:20 GMT+02:00 JotForm :
    ...
  • Profile Image
    Irshad
    Answered on October 18, 2016 at 08:49 AM

    I have just checked your account, and I am able to see you have total 500 submissions in your account. Downgrading to a free account will delete any submissions you have beyond the most recent 500. Also as mentioned by my colleague, your current subscription plan is valid till 10th of April 2017. 

    After your confirmation we will downgrade your account to free plan.

    We will wait for your response, and will be glad to assist you further.

    Thank you.

  • Profile Image
    livebuild
    Answered on October 19, 2016 at 04:44 AM
    Thanks for your response, I already downloaded all the submissions for our
    archive. So I'm aware of the max. Of 500 submissions that will be saved.
    Since we have a subscription till April I will wait with downgrading till
    then. Best, Tim
    Op di 18 okt. 2016 om 2:49 PM schreef JotForm
    ...
  • Profile Image
    Nik_C
    Answered on October 19, 2016 at 05:55 AM

    Hello Tim,

    Thank you for letting us know. If you have any additional questions please let us know.

    Have a nice day.