What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to downgrade my account?

    Asked by livebuild on October 18, 2016 at 04:53 AM

    Dear,

     

    I tried to downgrade my subscription but I have some problems with it. Can you help me out? Thanks.

    Best, Tim van Groenewoud

    downgrade how account subscription
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 18, 2016 at 05:20 AM

    To downgrade your plan, please follow:

    1. Log in to your JotForm account and go to Billing,

    2. Click on Downgrade:

    But, please be mindful that your current plan ends on 10th of April 2017.

     

    If you have further questions please let us know.

    Thank you!

  • Profile Image

    Answered by livebuild on October 18, 2016 at 07:44 AM
    I tried, but the site gave an error and suggested to email.
    *LIVE|BUILD* | *T* +30 23 02 74 1 |* E* administratie@livebuild.org |
    www.livebuild.org |
    2016-10-18 11:20 GMT+02:00 JotForm :
    ...
  • Profile Image

    Answered by Irshad on October 18, 2016 at 08:49 AM

    I have just checked your account, and I am able to see you have total 500 submissions in your account. Downgrading to a free account will delete any submissions you have beyond the most recent 500. Also as mentioned by my colleague, your current subscription plan is valid till 10th of April 2017. 

    After your confirmation we will downgrade your account to free plan.

    We will wait for your response, and will be glad to assist you further.

    Thank you.

  • Profile Image

    Answered by livebuild on October 19, 2016 at 04:44 AM
    Thanks for your response, I already downloaded all the submissions for our
    archive. So I'm aware of the max. Of 500 submissions that will be saved.
    Since we have a subscription till April I will wait with downgrading till
    then. Best, Tim
    Op di 18 okt. 2016 om 2:49 PM schreef JotForm
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 19, 2016 at 05:55 AM

    Hello Tim,

    Thank you for letting us know. If you have any additional questions please let us know.

    Have a nice day.