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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form's submission page shows blank submission.

    Asked by CLMBELL on October 18, 2016 at 05:53 AM

    Hi,

    Among other things, we use Jot Form to collect exam enrollments. 

    As you can see from the attached screen shot, according to the back end we received 8 empty submissions. As several of the fields the client fills in are obligatory they shouldn't be there.

    Can you please tell me what could be causing this?

     

    Thanks

    Paul Murphy

     

    Page URL:
    https://form.jotformeu.com/50633570572353

    Screenshot
    Submissions thanks attached in
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 18, 2016 at 07:08 AM

    Hello Paul,

    Please ensure that you have logged in to your JotForm account using EU domain:  https://eu.jotform.com 

    I would also suggest you please check the "Europe Datacenter" under "Data" tab of your account page. Please check the screenshot below:

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 18, 2016 at 07:09 AM

    Hello Paul,

    Please ensure that you have logged in to your JotForm account using EU domain:  https://eu.jotform.com 

    I would also suggest you please check the "Europe Datacenter" under "Data" tab of your account page. Please check the screenshot below:

    Do get back to us if the issue persists.

    Thank you!