What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does mobile option work when paying?

    Asked by tloecker35 on October 18, 2016 at 11:48 AM

    My parents are saying that when they try to pay from a mobile devise, it just sits there like it is thinking. Can you help or do I contact paypal? 

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    JotForm Support

    Answered by david on October 18, 2016 at 01:01 PM

    Mobile devices should allow for payment via PayPal.  Have them try using mobile FireFox or Chrome browser.  I tested your form on an Iphone 5s and it redirected to PayPal without issue even using the stock Safari browser.  As far as I can tell, your form should work on mobile.