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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Responder email not being sent

    Asked by mattbusby on October 18, 2016 at 11:55 AM

    Hey Jotform,

    I set up a responder email for a form that I created and it is not being sent when people submit the form.  I have had several staff members test it and it hasn't worked for them either.  However, the "Test Email" does work... Any help would be appreciated.


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    JotForm Support

    Answered by Jan on October 18, 2016 at 01:24 PM

    I checked your form and I found out that the Autoresponder email is not set up correctly. The Recipient Email is set to "Name". It should be sent to an "Email" field.

    1. Click the "Emails" button in the toolbar.

    2. Select the Autoresponder and then click the "Edit" button.

    3. Go to the "Recipients" tab and change the Recipient Email to "Email".

    Please take note that if you use the "Test Email" button, the alert will always be sent to the account's email address.

    Related guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Hope that helps. Thank you.

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    Answered by mattbusby on October 18, 2016 at 02:44 PM
    THANK YOU!!!
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    JotForm Support

    Answered by Jan on October 18, 2016 at 03:09 PM

    No worries. If you need any assistance, let us know. Thank you.