What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My cancelled account

    Asked by Avril OConnor  on October 18, 2016 at 02:59 PM

    I cancelled my account about a month ago so why have you sent me and charged me $US49.95.


    You can see I have deleted the content of the account.


    I find the fact that its impossible to email anyone a vile business practice.  Please refund this sum immediately.  Thank you.

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    JotForm Support

    Answered by david on October 18, 2016 at 04:21 PM

    I have refunded your last payment and cancelled your subscription.  You will receive a full refund in the next 5-7 business days.  If there is anything else we can assist you with, let us know and we will be happy to help.