What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms disabled?

    Asked by axecaster on October 18, 2016 at 04:48 PM
    Page URL:
    https://form.jotform.com/61353539633155

    My Forms
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    JotForm Support

    Answered by Kevin_G on October 18, 2016 at 06:24 PM

    This is because your account has been suspended because of phishing, you're asking for Credit Card details in one of your forms: http://www.jotform.us/form/53434429317153

    Here is a screenshot of the guilty fields: 

    I had removed those fields in order to re-activate your account, please also check our terms so you know what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

    Also, you must use one of our payment integrations if you want to ask for Credit Card information, here is the link to our current payment gateways: https://apps.jotform.com/category/payment_processing 

    Here is also another guide that may help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, please let us know.