What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Free subscription, what are the limits?

    Asked by Gallagher2016 on October 18, 2016 at 05:12 PM

    what does 100 monthly submissions mean? Will the 101 submission not go thru, or will we be charge per submission there after?  What if 100 submissions have come through and we delete a few due to errors, can those be replaced until 100 is reached?

    free subscription Submissions charge and 100 submissions
  • Profile Image
    JotForm Support

    Answered by david on October 18, 2016 at 06:46 PM

    If you are on the Free Plan and you go over the given 100 Submissions Limit then your forms would become disabled until you either waited for the free plan to reset on the first of each month or by upgrading your account plan to Bronze or higher depending on your needs.

    Please note that once you get close to your limit a notice would be sent out to you ahead of time to serve as a warning that you are about to hit your plan limitation. You can compare the different plans and their limits per each plan level here:

    Http://www.jotform.com/pricing

  • Profile Image

    Answered by Gallagher2016 on October 19, 2016 at 11:29 AM

    What if 100 submissions have come through and we delete a few due to errors, can those be replaced until 100 is reached?

  • Profile Image
    JotForm Support

    Answered by david on October 19, 2016 at 12:41 PM

    Deleting submissions will not reduce the total received for the month.  It will reduce the total stored submissions, however, we limit the number that can be received per calendar month.  The monthly reset occurs on the first day of each month for all users.