Cloned form showing wrong page title

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    gubj
    Asked on October 18, 2016 at 05:18 PM

    When I clone a form and then share to Facebook (or preview in a browser) the original form name appears even though I've changed the title of the form to the new name.

    Can you please advise.

     

     

  • Profile Image
    Mike
    Answered on October 18, 2016 at 06:57 PM

    Thank you for contacting us.

    Please try to update your form Page Title, then share the link once again.

    Preferences > Advanced > Show More > Page Title

    If you need any further assistance, please let us know.

  • Profile Image
    gubj
    Answered on October 18, 2016 at 07:44 PM
    Hi- thanks for your response!
    I followed those instructions and it changed when I viewed it on the browser - but still a problem sharing to Facebook with the original form title showing under the image as a header.
    ...
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    Jim_R
    Answered on October 18, 2016 at 10:22 PM

    I followed those instructions and it changed when I viewed it on the browser

    I'm glad it's showing the correct page title on the browser now.

    but still a problem sharing to Facebook with the original form title showing under the image as a header.

    For us to better assist you, can you kindly share a screenshot of what you're describing here?

    Please don't attach it via email. Open your thread https://www.jotform.com/answers/964569 and post the screenshot from there, here's how.

    Hoping to hear from you soon.

  • Profile Image
    gubj
    Answered on October 18, 2016 at 11:08 PM

    This is what still appears after I changed the title info using the above method that you suggested. 

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    Jim_R
    Answered on October 19, 2016 at 12:32 AM

    Thanks for the screenshot, I managed to reproduce this if I use your form's direct link https://jotform.com/62908771678876

    Here's how it looked like from my end:

    However, if I clone your form and use that one instead, it works perfectly:

    With that in mind, you have 2 options to choose from:

    1. Either just exclude that section from your Facebook Post by clicking that X icon right at the bottom:

    2. Or clone your current form and use that cloned copy instead.

    Please give these a try and keep us posted.