What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cloned form showing wrong page title

    Asked by gubj on October 18, 2016 at 05:18 PM

    When I clone a form and then share to Facebook (or preview in a browser) the original form name appears even though I've changed the title of the form to the new name.

    Can you please advise.

     

     

    Page URL:
    http://www.gabriellejohnsonmusic.com.au/GiftVouchers.html

    Screenshot
    cloned form page title
  • Profile Image
    JotForm Support

    Answered by Mike on October 18, 2016 at 06:57 PM

    Thank you for contacting us.

    Please try to update your form Page Title, then share the link once again.

    Preferences > Advanced > Show More > Page Title

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by gubj on October 18, 2016 at 07:44 PM
    Hi- thanks for your response!
    I followed those instructions and it changed when I viewed it on the browser - but still a problem sharing to Facebook with the original form title showing under the image as a header.
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on October 18, 2016 at 10:22 PM

    I followed those instructions and it changed when I viewed it on the browser

    I'm glad it's showing the correct page title on the browser now.

    but still a problem sharing to Facebook with the original form title showing under the image as a header.

    For us to better assist you, can you kindly share a screenshot of what you're describing here?

    Please don't attach it via email. Open your thread https://www.jotform.com/answers/964569 and post the screenshot from there, here's how.

    Hoping to hear from you soon.

  • Profile Image

    Answered by gubj on October 18, 2016 at 11:08 PM

    This is what still appears after I changed the title info using the above method that you suggested. 

  • Profile Image
    JotForm Support

    Answered by Jim_R on October 19, 2016 at 12:32 AM

    Thanks for the screenshot, I managed to reproduce this if I use your form's direct link https://jotform.com/62908771678876

    Here's how it looked like from my end:

    However, if I clone your form and use that one instead, it works perfectly:

    With that in mind, you have 2 options to choose from:

    1. Either just exclude that section from your Facebook Post by clicking that X icon right at the bottom:

    2. Or clone your current form and use that cloned copy instead.

    Please give these a try and keep us posted.