What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms show no details/data on them on your website but show when they are forwarded to me

    Asked by allang on October 19, 2016 at 08:33 AM
  • Profile Image
    JotForm Support

    Answered by Kiran on October 19, 2016 at 09:44 AM

    It looks like the data is being stored in the EU servers in which the data can be accessed by logging into http://eu.jotform.com. Since some of the submissions are in US servers and the recent submissions are in EU servers, the data is not displaying correctly. I have moved the forms to EU servers by opting Europe Datacenter in your account data settings.

    The data is being displayed correctly now. If you want you may opt out from the Europe datacenter so that the forms will be moved to US datacenters.

    Please logout from your account and re-login to see the submissions of your JotForms. Please get back to us if you need any further assistance. We will be happy to help.