What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I fix the HTML editor within my form? (it is not working properly)

    Asked by iEmbraceWellness on October 19, 2016 at 08:49 AM

    I cannot edit the HTML portion of my form.  Whenever I click on EDIT, it just keeps spinning the message "Please Wait".

    I tried adding a new text field, but to no avail.  Is there a system glitch with this right now?  Please advise...  

    I am not sending a screen shot as I don't believe it is necessary, but if you need more info, feel free to contact me.

    Thanks,

    Laura

    Properly how fix how can i stuck on please wait please wait message cannot edit html text html field text field cannot update html html field html
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    JotForm Support

    Answered by KadeJM on October 19, 2016 at 09:57 AM

    If I understand you correctly I believe you were trying to edit part of your form for the text "html" field but, were unable to do so due to getting stuck at a please wait message.

    We do apologize about this problem though after checking this further it is working normally on my end and currently we are not experiencing any issues as of now.

    May we know which form you were trying to edit when this problem occurred?

    I've cleared your form caches for you to refresh your account and forms.

    Please try this again and let us know if there is still a problem.

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    Answered by iEmbraceWellness on October 19, 2016 at 01:44 PM
    I just got home and the problem is persisting (you understand the problem correctly.) I am trying to edit Relationships Reimagined Part One Online Header Registration. Again, please advise...
    ...
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    JotForm Support

    Answered by david on October 19, 2016 at 04:21 PM

    Try from a different browser.  If you are using Chrome, try FireFox, if you are using FireFox, trying Google Chrome.  If a fresh browser still does not allow for editing the HTML field, let us know and we will be happy to have another look.

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    Answered by iEmbraceWellness on October 19, 2016 at 04:27 PM

    I am actually using Safari but will try that.  For now I just deleted the fields I couldn't edit and sent out the form as is - it was somewhat time critical and the other information (that I did not need to edit was the most important.)   For the past week or so, I have been having general trouble with JotForm (loading forms - getting messages like “wow this must be a really big form” and even when I check the box to select a form, it rarely seems to register.  Have never had trouble in the years I’ve used JotForm - is something going on system-wide that is impacting it's ability to run successfully using Safari?  Just curious...

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    Answered by iEmbraceWellness on October 19, 2016 at 04:44 PM
    P.S. For the past week or so, I have been having general trouble with JotForm (loading forms - getting messages like “wow this must be a really big form” and even when I check the box to select a form, it rarely seems to register. Have never had trouble in the years I’ve used JotForm - is something going on system-wide?
    ...
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    JotForm Support

    Answered by david on October 19, 2016 at 06:36 PM

    We have had a few brief server issues but nothing that would have caused any sort of sustained lag or outages with forms.  I checked several of your most recent forms and they all look to be rather short.  They should load quite quickly. 

    If you do run into any further issues with slow loading forms, let us know as soon as possible and we will be happy to have a look.