I want to confirm that I'm receiving my full non-profit discount

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    gcchapel
    Asked on October 19, 2016 at 02:50 PM

    I have been using JotForm for about one year. I want to confirm that I'm receiving my full non-profit discount. The plan I'm currently enrolled in is $19/month ($228 annually). I was just billed $159. If I'm receiving the non-profit 50% discount, shouldn't I have been billed $114?

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    jonathan
    Answered on October 19, 2016 at 09:54 PM

    Can you please tell us what is the account/username that was approved with the non-profit discount?

    I checked your account/username gcchapel  but I could not find its application or the confirmation of its non-profit discount at this time.

    If it is another account, please tell us what is the username and we will check.

    We will wait for your response.

    Thanks.

     

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    gcchapel
    Answered on October 20, 2016 at 11:39 AM

    The user name is gcchapel. I'm the one who set us up with JotForm a year ago, and I couldn't remember if we had applied for the nonprofit discount, or if you had even offered it then.

    I work for a church, we have non-profit status from the federal government. I just found your online application for the discount, and it requires a copy of a 990. However, according to our IRS letter granting our non-profit status, we are not required to have a 990. Can you use the IRS letter instead of the 990?

    Also, I was wondering why I was invoiced $159, when the price listed for the Bronze plan is $19/mo ($228 annually).

    Thank you.

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    Welvin
    Answered on October 20, 2016 at 02:38 PM

    The non-profit discount is offered just a few months ago and there is no application coming from your account. Any proof of the non-profit status will do, the IRS letter will surely do. You are subscribed to our Bronze Yearly plan which is $159 USD per year only. It's not calculated by monthly price. 

    Now, for the non-profit application, you can apply on this link: https://www.jotform.com/nonprofit/pricing/

    Upon submitting your application, allow us up to 24 hrs for the approval. Once you get approved, you should get an email like this:

     

    Please note that before you click on the "See Discounted Pricing Plans" button, make sure you have opened a fresh session with Jotform on the same browser.

    Let us know here after you submit your application so we can check then proceed to cancel and refund your current payment. 

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    gcchapel
    Answered on October 20, 2016 at 03:49 PM

    Thank you very much. I have submitted the application. It sounds like you are going to refund the full $159, then I will need to sign up for the new plan with the non-profit status applied?

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    Welvin
    Answered on October 20, 2016 at 05:07 PM

    You're welcome. Yes, I have just canceled and refunded the current Bronze payment. Expect the refund returned to your card within 4-10 business days.

    I have also approved your non-profit application. Please check your email and check for the non-profit confirmation. You can click the link in the email to see the discounted price.

    Let us know if you have questions.

  • Profile Image
    gcchapel
    Answered on October 20, 2016 at 05:36 PM

    Wow! Fast service on this issue! Thank you very much. And thank you for the non-profit discount!

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    jonathan
    Answered on October 20, 2016 at 08:19 PM

    On behalf of Welvin you are quite welcome as well. :-)

    Contact us anytime for any other assistance you need on JotForm.

    Cheers