What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to confirm that I'm receiving my full non-profit discount

    Asked by gcchapel on October 19, 2016 at 02:50 PM

    I have been using JotForm for about one year. I want to confirm that I'm receiving my full non-profit discount. The plan I'm currently enrolled in is $19/month ($228 annually). I was just billed $159. If I'm receiving the non-profit 50% discount, shouldn't I have been billed $114?

    non-profit confirm billed
  • Profile Image
    JotForm Support

    Answered by jonathan on October 19, 2016 at 09:54 PM

    Can you please tell us what is the account/username that was approved with the non-profit discount?

    I checked your account/username gcchapel  but I could not find its application or the confirmation of its non-profit discount at this time.

    If it is another account, please tell us what is the username and we will check.

    We will wait for your response.

    Thanks.

     

  • Profile Image

    Answered by gcchapel on October 20, 2016 at 11:39 AM

    The user name is gcchapel. I'm the one who set us up with JotForm a year ago, and I couldn't remember if we had applied for the nonprofit discount, or if you had even offered it then.

    I work for a church, we have non-profit status from the federal government. I just found your online application for the discount, and it requires a copy of a 990. However, according to our IRS letter granting our non-profit status, we are not required to have a 990. Can you use the IRS letter instead of the 990?

    Also, I was wondering why I was invoiced $159, when the price listed for the Bronze plan is $19/mo ($228 annually).

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 20, 2016 at 02:38 PM

    The non-profit discount is offered just a few months ago and there is no application coming from your account. Any proof of the non-profit status will do, the IRS letter will surely do. You are subscribed to our Bronze Yearly plan which is $159 USD per year only. It's not calculated by monthly price. 

    Now, for the non-profit application, you can apply on this link: https://www.jotform.com/nonprofit/pricing/

    Upon submitting your application, allow us up to 24 hrs for the approval. Once you get approved, you should get an email like this:

     

    Please note that before you click on the "See Discounted Pricing Plans" button, make sure you have opened a fresh session with Jotform on the same browser.

    Let us know here after you submit your application so we can check then proceed to cancel and refund your current payment. 

  • Profile Image

    Answered by gcchapel on October 20, 2016 at 03:49 PM

    Thank you very much. I have submitted the application. It sounds like you are going to refund the full $159, then I will need to sign up for the new plan with the non-profit status applied?

  • Profile Image
    JotForm Support

    Answered by Welvin on October 20, 2016 at 05:07 PM

    You're welcome. Yes, I have just canceled and refunded the current Bronze payment. Expect the refund returned to your card within 4-10 business days.

    I have also approved your non-profit application. Please check your email and check for the non-profit confirmation. You can click the link in the email to see the discounted price.

    Let us know if you have questions.

  • Profile Image

    Answered by gcchapel on October 20, 2016 at 05:36 PM

    Wow! Fast service on this issue! Thank you very much. And thank you for the non-profit discount!

  • Profile Image
    JotForm Support

    Answered by jonathan on October 20, 2016 at 08:19 PM

    On behalf of Welvin you are quite welcome as well. :-)

    Contact us anytime for any other assistance you need on JotForm.

    Cheers