Unable to enable or clone form?

  • Profile Image
    Asked on October 20, 2016 at 05:19 AM


    Since I desactivted a form, I am facing lot of troubles on my account with my forms.

    Indeed, first I can't reactivate the one I desactivated.

    Second, I can't duplicate any of the forms I have. 

    And I have problems with image displaying...

    Can you help me please ? It's urgent.



  • Profile Image
    Answered on October 20, 2016 at 09:13 AM

    Hello mlagneau,

    I did check your account and you do not have any form created yet. It seems user "Claviez" have shared forms with you.

    The reason why you are not able to enable or create any form is because you have reached your form limits. Please note that in free account you can only have 5 forms but you already have 16 forms. If you want to create more forms, I would suggest you to please archive few of your forms and retain less then 5 forms or upgrade your account and only then you will be able to create forms. 

    You may like to take a look at our pricing page for more information on available plans and its limits:  www.jotform.com/pricing

    Thank you!