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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment to wrong account please cancel

    Asked by tammie33 on October 20, 2016 at 11:32 AM

    Hi there

    I think I have made a payment to the wrong account we are switching accounts right now. 

    The account was chrismarr101 and I have taken over this client but think I made payment to old account. 

    Can you cancel for me?

    Thank you

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    JotForm Support

    Answered by Kiran on October 20, 2016 at 01:54 PM

    I see that the account chrismarr101 is upgraded to Bronze using PayPal payment method. Also, I notice that the account is due to renewal on Oct 28, 2016 and there are no recent payments made for this account. We request you to check with the account username and let us know the date of payment so that we can investigate the issue further.


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    Answered by Tammie  on October 20, 2016 at 03:01 PM

    Thank you - can you check the payment method on my account should be paypal and not credit card. 



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    JotForm Support

    Answered by Kiran on October 20, 2016 at 04:19 PM

    Yes. The account tammie33 is upgraded to Bronze monthly subscription plan today using PayPal.

    Please let us know if we can be of any further assistance. Thank you!