What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT! My account has been suspended

    Asked by Anthony  on October 20, 2016 at 04:55 PM

    My account has been suspended due to possible phishing. This is false information and I need my forms back up and running immediately! I have never had this issue before with your platform. Please verify that this issue can be fixed right away so that my 50 plus forms I have with your platform can go back live immediately!!!

    My Account immediately My Forms platform and
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    JotForm Support

    Answered by Aury on October 20, 2016 at 09:53 PM

    Dear Anthony, please get back to us to let us know the username of the suspended account you are referring to, our system do not track any account associated with the indicated email address.

    Thank you.

  • Profile Image

    Answered by Anthony Watts  on October 20, 2016 at 10:00 PM

    The account is under the user name Adminrscm.  Thank you for your help.

     

     

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    JotForm Support

    Answered by Aury on October 20, 2016 at 10:14 PM

    Our apologies for the inconvenience this issue might have caused you. The account was suspended due to an error in our system. The account is active now.

    Thank you and Regards.

  • Profile Image

    Answered by Anthony  on October 20, 2016 at 10:44 PM
    Hi,
    The account user name is Adminrscm with the email address Anthony@renscottcreative.com.
    Thank you in advance!
    Anthony Watts
    Digital Director
    9004 Brittany Way
    Tampa, FL. 33619
    P. 813-872-8350
    F.813-872-8352
    Ren Scott Creative
    http://renscottcreativemarketing.com
    Certifications:
    Google Adwords
    HubSpot Certified
    Sent from iPhone
    Confidentiality Disclaimer:
    This message is intended for the sole use of the addressee, and may contain information that is protected from reproduction or copying by copyright law or privileged, confidential, proprietary and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message, including attachments unless you have the express written consent to do so signed by the sender of this message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.
    ...
  • Profile Image

    Answered by Anthony  on October 20, 2016 at 10:44 PM
    Thank you!
    Anthony Watts
    Digital Director
    9004 Brittany Way
    Tampa, FL. 33619
    P. 813-872-8350
    F.813-872-8352
    Ren Scott Creative
    http://renscottcreativemarketing.com
    Certifications:
    Google Adwords
    HubSpot Certified
    Sent from iPhone
    Confidentiality Disclaimer:
    This message is intended for the sole use of the addressee, and may contain information that is protected from reproduction or copying by copyright law or privileged, confidential, proprietary and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message, including attachments unless you have the express written consent to do so signed by the sender of this message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.
    ...