URGENT! My account has been suspended

  • Anthony
    Asked on October 20, 2016 at 4:55 PM

    My account has been suspended due to possible phishing. This is false information and I need my forms back up and running immediately! I have never had this issue before with your platform. Please verify that this issue can be fixed right away so that my 50 plus forms I have with your platform can go back live immediately!!!

  • Aurora JotForm Support
    Replied on October 20, 2016 at 9:53 PM

    Dear Anthony, please get back to us to let us know the username of the suspended account you are referring to, our system do not track any account associated with the indicated email address.

    Thank you.

  • Anthony Watts
    Replied on October 20, 2016 at 10:00 PM

    The account is under the user name Adminrscm.  Thank you for your help.

     

     

  • Aurora JotForm Support
    Replied on October 20, 2016 at 10:14 PM

    Our apologies for the inconvenience this issue might have caused you. The account was suspended due to an error in our system. The account is active now.

    Thank you and Regards.

  • Anthony
    Replied on October 20, 2016 at 10:44 PM
    Hi,
    The account user name is Adminrscm with the email address Anthony@renscottcreative.com.
    Thank you in advance!
    Anthony Watts
    Digital Director
    9004 Brittany Way
    Tampa, FL. 33619
    P. 813-872-8350
    F.813-872-8352
    Ren Scott Creative
    http://renscottcreativemarketing.com
    Certifications:
    Google Adwords
    HubSpot Certified
    Sent from iPhone
    Confidentiality Disclaimer:
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    ...
  • Anthony
    Replied on October 20, 2016 at 10:44 PM
    Thank you!
    Anthony Watts
    Digital Director
    9004 Brittany Way
    Tampa, FL. 33619
    P. 813-872-8350
    F.813-872-8352
    Ren Scott Creative
    http://renscottcreativemarketing.com
    Certifications:
    Google Adwords
    HubSpot Certified
    Sent from iPhone
    Confidentiality Disclaimer:
    This message is intended for the sole use of the addressee, and may contain information that is protected from reproduction or copying by copyright law or privileged, confidential, proprietary and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message, including attachments unless you have the express written consent to do so signed by the sender of this message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.
    ...