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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Payments

    Asked by levelcoaching on October 20, 2016 at 06:23 PM

    I have multiple products and subscriptions

    I charge in both US and CAN $$

    I'm using stripe

     

    Every time I go to change from products to subscriptions, it wants to delete all of my products - does that mean my other subscriptions are disappearing ?

     

    charge disappearing all and
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    JotForm Support

    Answered by Jim_R on October 20, 2016 at 11:31 PM

    Subscriptions and Products are treated differently when it comes to the Stripe Payment Gateway.

    If you will switch from Sell Products to Sell Subscriptions, then the wizard will prompt you that all previous Products will be deleted.

    On the other hand, if you will be switching from Sell Subscriptions to Sell Products, then the wizard will prompt you that all previous Subscription will be deleted.

    So to answer your question:

    "Every time I go to change from products to subscriptions, it wants to delete all of my products - does that mean my other subscriptions are disappearing ?"

    The answer is no, your Subscriptions will be kept intact (only the Products will be deleted).