What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not directed to PayPal upon submission

    Asked by joy1c on October 20, 2016 at 10:52 PM

    Customers are getting an error message when trying to use the Vendor Tables form it is not proceeding to PayPal

    Page URL:
    https://christianliteraryawards.com/vendor-tables/

    message Getting use getting an error
  • Profile Image
    JotForm Support

    Answered by owen on October 21, 2016 at 03:19 AM

    Hi, 

    I have cloned your form and managed to load the PayPal checkout page successfully. I have also ran a test submission on your actual form with the hyperlink on your website. I had no problem this time as well. 

    Could you please provide the screenshots of the error message that your customers are getting? I have not encountered any issue and if I can see a screenshot I can investigate the issue further. We will be waiting for your response.

    Please contact us whenever you need assistance.