What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File upload not allowing allowed file extentions

    Asked by crsslo on October 21, 2016 at 11:10 AM

    When trying to upload a PDF to the form we receive the message "filename.pdf has invalid extension. Only are allowed."

    allowed allowing style size message font
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 21, 2016 at 12:19 PM

    Are you referring to this form - http://www.jotformpro.com/form/52736859223968? I checked the form and tried to upload a PDF file but I was not able to replicate the issue you are reporting. I did not encounter the error you mentioned when I try to upload a file on your form.

     

    Can you try again and see if it is working now? If you are referring to a different form, please provide us the link to the form so we can further check the issue.

     

    We will wait for your response.
    Regards.

  • Profile Image
    JotForm Support

    Answered by Scott on October 21, 2016 at 12:32 PM

    Hi @crsslo,

    We had a temporary issue about failed uploads due to file extensions. Can you try it again and let us know if the problem still exists or not?

     

    Scott.

  • Profile Image

    Answered by crsslo on October 21, 2016 at 12:39 PM

    Seems to be working now.  Thank you.

  • Profile Image
    JotForm Support

    Answered by Scott on October 21, 2016 at 12:40 PM

    Glad it helped! Just give us heads up if you need anything else.

     

    Scott.