File upload not allowing allowed file extentions

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    crsslo
    Asked on October 21, 2016 at 11:10 AM

    When trying to upload a PDF to the form we receive the message "filename.pdf has invalid extension. Only are allowed."

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    Chriistian
    Answered on October 21, 2016 at 12:19 PM

    Are you referring to this form - http://www.jotformpro.com/form/52736859223968? I checked the form and tried to upload a PDF file but I was not able to replicate the issue you are reporting. I did not encounter the error you mentioned when I try to upload a file on your form.

     

    Can you try again and see if it is working now? If you are referring to a different form, please provide us the link to the form so we can further check the issue.

     

    We will wait for your response.
    Regards.

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    Scott
    Answered on October 21, 2016 at 12:32 PM

    Hi @crsslo,

    We had a temporary issue about failed uploads due to file extensions. Can you try it again and let us know if the problem still exists or not?

     

    Scott.

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    crsslo
    Answered on October 21, 2016 at 12:39 PM

    Seems to be working now.  Thank you.

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    Scott
    Answered on October 21, 2016 at 12:40 PM

    Glad it helped! Just give us heads up if you need anything else.

     

    Scott.