What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my jotform is not working on my website?

    Asked by CogicMinistry on October 21, 2016 at 05:06 PM

    I recreated a registration page on my website via jotform and when I click the submit button tells me to please wait and then a box comes up and tells me to contact the jotform creator.

    Page URL:

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    JotForm Support

    Answered by Kiran on October 21, 2016 at 11:10 PM

    As I tried to submit your JotForm using the direct link, I see that form is redirecting to PayPal without any issue. However, when I submit the form embedded on your web page it seems that there is an issue and it opened the PayPal in a new window. 

    Could you try embedding the form using the direct link instead of iframe embed code on your web page?

    Please get back to us if you need any further assistance. We will be happy to assist.