What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form disabled.

    Asked by vfgpro1 on October 21, 2016 at 10:27 PM
    Form not found
    This form is disabled.
    Page URL:

  • Profile Image
    JotForm Developer

    Answered by Helen on October 22, 2016 at 04:35 AM


    Your account was suspended. I re-activated your account, and your form is enabled now. Please check it again.

    If you have any further assistance, feel free contact us.

  • Profile Image
    JotForm Support

    Answered by Rose on October 24, 2016 at 04:32 AM

    When I checked your account and form, I found out that you have asked password information at one of your form. Please note that asking sensitive personal information such as password, credit card, SSN, etc is strictly forbidden due to violating our terms of use. 

    I deleted following password field from your form.

    Please note that I whitelisted your form after removing password field. However, Our anti-phishing system can detect automatically these kind of fields. If you insist on to collect this data, you will be suspended again.

    If you have more questions, please feel free to contact us.