What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notification emails

    Asked by ahashimi on October 22, 2016 at 12:57 AM

    Can you please check my email address, I think it may be on the bounce back list, i'm not receiving notification emails again.

    Emails receiving check bounce email
  • Profile Image
    JotForm Support

    Answered by Helen on October 22, 2016 at 04:11 AM

    I checked your e-mail address and it is not on bounce list as you can see;

    I checked your e-mail logs, too. There is no problem seen to receive e-mails. Please tell us what e-mail address you have a problem.

    We will waiting your response.

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:19 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!