Not receiving notification emails

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    ahashimi
    Asked on October 22, 2016 at 12:57 AM

    Can you please check my email address, I think it may be on the bounce back list, i'm not receiving notification emails again.

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    Helen
    Answered on October 22, 2016 at 04:11 AM

    I checked your e-mail address and it is not on bounce list as you can see;

    I checked your e-mail logs, too. There is no problem seen to receive e-mails. Please tell us what e-mail address you have a problem.

    We will waiting your response.

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    Nik_C
    Answered on November 03, 2016 at 04:19 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!