What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bounce List: Ability to be alerted when one of our recipients is placed on a bounce list

    Asked by ryanderson on October 22, 2016 at 04:44 AM

    Since the process is automated, it would seem to make sense that a notification could be sent (added to the automation process). The more digging I did on this I found many Jotform users frustrated with the automated bounce list system and not knowing they have stopped receiving their forms.

    It would appear you need to add a notification if you care about your customers not losing clients and money to non-delivered forms, like we did.

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    Answered by Boris on October 22, 2016 at 04:51 AM

    Thank you for your suggestions on improving the system, this thread is now raised to our developers as a feature request - to be able to have some kind of alerts when your recipients are placed on the bounce list.

    We cannot give you any estimates on when or if this might be implemented, but as soon as such a feature becomes available in our system, we'll make sure to update you through this support thread.

    Thank you.

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    Answered by ryanderson on October 22, 2016 at 01:53 PM

    Thank you. I have always been impressed with JotForm's support, which is why I am very surprised this is not already a feature.