What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account being suspended?

    Asked by Faiz Alias  on October 23, 2016 at 03:29 AM


    Please explain for me.

    Why my account being suspended?

    I do not understand about this.

    I just create a form.

    Why must to suspended my account?

    Please fix it...

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    JotForm Support

    Answered by liyam on October 23, 2016 at 04:15 AM

    Hello Faiz,

    Your account was suspended because you have a form which asks for a password. The asking of such information is a violation on our terms of use, regardless if this form is for creating an account. This is because JotForm does not have the capacity to systematically create sign-up or login forms for online accounts. And likewise to prevent abuse such as phishing. We also have a system that scans and filters these information and automatically suspends the account whose form contains a possibly malicious field.

    For the meantime, I have reactivated your account. But to prevent your account from getting suspended again, please look into the matter as soon as possible and remove right away the password field in your form (http://www.jotform.me/form/62946455970468). 

    If you have other questions or concerns, please let us know.