What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms not loading?

    Asked by m1hunter on October 23, 2016 at 04:45 AM
    This site can’t be reached

    form.jotform.com’s server DNS address could not be found.

     

    DNS_PROBE_FINISHED_NXDOMAIN
    Page URL:
    https://form.jotform.com/62938639407165

    My Forms JotForm dns site div
  • Profile Image

    Answered by m1hunter on October 23, 2016 at 05:06 AM

    I had to flush my DNS cache.

     https://documentation.cpanel.net/display/CKB/How%20To%20Clear%20Your%20DNS%20Cache

     

    What causes this. I do not want this to happen to my customers trying to reach me!!!!!

  • Profile Image
    JotForm Support

    Answered by liyam on October 23, 2016 at 05:34 AM

    Hello m1hunter,

    This may have occurred due to the recent Dyn DDoS attack causing a lot of websites routing of IP addresses to fail. This recent attack on Dyn also affected Twitter, Reddit, and Spotify.

    Here is the recent announcement by Dyn: http://dyn.com/blog/dyn-statement-on-10212016-ddos-attack/

    Here are news articles regarding the incident: http://www.cnbc.com/2016/10/22/ddos-attack-sophisticated-highly-distributed-involved-millions-of-ip-addresses-dyn.html

    http://gizmodo.com/this-is-probably-why-half-the-internet-shut-down-today-1788062835

    Thanks.