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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are survey takers receiving blank emails?

    Asked by FDMCH on October 24, 2016 at 08:31 AM

    I have recently put out a survey for my residents to participate on and when they do, they receive 12+ blank emails after responding. Why is this? THIS NEEDS TO STOP!

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    JotForm Support

    Answered by candy on October 24, 2016 at 08:42 AM


    We are sorry for the inconvenience you had.

    I've tested your form couple times and I could not reproduce the issue you had. I did not receive any blank email. Please find the email screenshots below:

    Also, I've checked your email addresses of your form. I could not see any issue.

    Thank you.