Why are survey takers receiving blank emails?

  • FDMCH
    Asked on October 24, 2016 at 8:31 AM

    I have recently put out a survey for my residents to participate on and when they do, they receive 12+ blank emails after responding. Why is this? THIS NEEDS TO STOP!

    Page URL: http://jotform.com/fdmch/turkeys
  • candy
    Replied on October 24, 2016 at 8:42 AM

    Hello,

    We are sorry for the inconvenience you had.

    I've tested your form couple times and I could not reproduce the issue you had. I did not receive any blank email. Please find the email screenshots below:

    Why are survey takers receiving blank emails? Image 1 Screenshot 30

    Why are survey takers receiving blank emails? Image 2 Screenshot 41
    Also, I've checked your email addresses of your form. I could not see any issue.

    Thank you.