Forms not sending email notifications

  • Profile Image
    Asked on October 24, 2016 at 10:24 AM

    Our jotform questionnaire does not send the email notification. The applicant get the auto responder, but we don't get the notification. I tested different mail addresses, but its not working.

    Also the test option does not send an email.

    Web page

  • Profile Image
    Answered on October 24, 2016 at 01:20 PM

    I see that your email address is in our bounce list since the emails sent to this address were failed repeatedly and so you are not receiving emails to this address. I have now removed it from the bounce list. You should be able to receive the email notifications without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues. 

    Please check and let us know if you need any further assistance. We will be happy to assist.