What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank-you emails question

    Asked by dwash3 on October 24, 2016 at 06:28 PM


    I wanted to know if there is a way (or a widget) that will allow us to send an autoresponse message based on merge field information.  Right now the form allows us to send an email to only 1 address, however we would like to send the form to an additional address that the user specific as well...sort of like a "CC."  Thank-you for your assistance, and I look forward to your feedback.



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    JotForm Support

    Answered by liyam on October 24, 2016 at 11:10 PM

    Hello Don,

    It's possible to change or have another email alert to send to a specific target email address depending on the contents of the form to be submitted. This can be done using the conditional logic functionality of the form.

    Here is a guide which can help you understand how to make your form deliver to an email address based on the conditions: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    If you have further questions or if you need clarification on this matter, please let us know.