JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are sorry for the issue you have been experiencing.
Unfortunately, I was not able to replicate the same issue. As you can see at following video, I was successfully pass the steps on the application.
I think you tried it with IE. Could you please confirm if you encounter this issue with also other browsers? If not, please try with them, too. You may also need to clear your browser caches.
Please also be sure that you enter your login credentials correctly.
Please let us know if the issue still persist even after you apply my suggestions.
Yes thanks the problem is with the Browser it works fine in Chrome but not in Internet Explorer.
for me this not an issue as I use both regularly.
Thanks for confirming. JotForm tools work best in Chrome and FireFox so we advise you to use these browsers. Apologies for the inconvenience again. If you need further assistance, do let us know.