- brettdennisonAsked on October 25, 2016 at 08:22 PM
it was working fine but now just keeps asking me to confirm logon? it wont go past this screen?
- JotForm SupportRoseAnswered on October 26, 2016 at 02:52 AM
We are sorry for the issue you have been experiencing.
Unfortunately, I was not able to replicate the same issue. As you can see at following video, I was successfully pass the steps on the application.
I think you tried it with IE. Could you please confirm if you encounter this issue with also other browsers? If not, please try with them, too. You may also need to clear your browser caches.
Please also be sure that you enter your login credentials correctly.
Please let us know if the issue still persist even after you apply my suggestions.
- brettdennisonAnswered on October 27, 2016 at 07:30 AM
Yes thanks the problem is with the Browser it works fine in Chrome but not in Internet Explorer.
for me this not an issue as I use both regularly.
- JotForm SupportChriistianAnswered on October 27, 2016 at 08:16 AM
Thanks for confirming. JotForm tools work best in Chrome and FireFox so we advise you to use these browsers. Apologies for the inconvenience again. If you need further assistance, do let us know.