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    Emails not being received

    Asked by AcaciaSS on October 25, 2016 at 09:37 PM

    submitted emails are not being received. I have filled out my own form to test and I still have not received anything. The email address in the notification email is set up correctly and it has been working fine until recently

    Page URL:
    http://www.acaciaselfstorage.com.au/online-quote/

    Emails being received not being received not being
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    Answered by AcaciaSS on October 25, 2016 at 09:44 PM

    Just to add to the original question... I had this same problem about a month ago and the answer was that the email listed to receive the notifications was in the blocked list. If this has happened again can it be somehow fixed to not happen in the future?

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    JotForm Support

    Answered by Kiran on October 26, 2016 at 03:39 AM

    I notice that your email address is in our bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list and you should be receiving them normally.

    The issue was the same as we had in the last month. However, the cause is different. It looks like an IP address of the Amazon mailing services is being blocked by the service provider. Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.